ICA05 Mapping ICA05 Vendor Mapping Vendor Mapping Vendor Programs Competency Mapping Requisite Search Competency Requisites Qualification Requisites Register Interest Login      Hint Related Sites Printing & Graphic Arts Vendor Mapping A + Core Hardware Exam Vendor Name: Computing Technology Industry Association, Inc. Version Number: Date Published: 26-Nov-2003 Date Retired: Program Description: The Core Hardware examination measures essential competencies for an entry-level IT professional or PC service technician with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Program Outcomes 1. 1.1 Identify the names, purpose, and characteristics, of system modules. Recognize these modules by sight or definition. 2. 1.2 Identify basic procedures for adding and removing field-replaceable modules for desktop systems. Given a replacement scenario, choose the appropriate sequences. 3. 1.3 Identify basic procedures for adding and removing field- replaceable modules for portable systems. Given a replacement scenario, choose the appropriate sequences. 4. 1.4 Identify typical IRQs, DMAs, and I/O addresses, and procedures for altering these settings when installing and configuring devices. Choose the appropriate installation or configuration steps in a given scenario. 5. 1.5 Identify the names, purposes, and performance characteristics, of standardized/common peripheral ports, associated cabling, and their connectors. Recognize ports, cabling, and connectors, by sight. 6. 1.6 Identify proper procedures for installing and configuring common IDE devices. Choose the appropriate installation or configuration sequences in given scenarios. Recognize the associated cables. 7. 1.7 Identify proper procedures for installing and configuring common SCSI devices. Choose the appropriate installation or configuration sequences in given scenarios. Recognize the associated cables. 8. 1.8 Identify proper procedures for installing and configuring common peripheral devices. Choose the appropriate installation or configuration sequences in given scenarios. 9. 1.9 Identify procedures to optimize PC operations in specific situations. Predict the effects of specific procedures under given scenarios. 10. 1.10 Determine the issues that must be considered when upgrading a PC. In a given scenario, determine when and how to upgrade system components. 11. 2.1 Recognize common problems associated with each module and their symptoms, and identify steps to isolate and troubleshoot the problems. Given a problem situation, interpret the symptoms and infer the most likely cause. 12. 2.2 Identify basic troubleshooting procedures and tools, and how to elicit problem symptoms from customers. Justify asking particular questions in a given scenario. 13. 3.1 Identify the various types of preventive maintenance measures, products and procedures and when and how to use them. 14. 3.2 Identify various safety measures and procedures, and when/how to use them. 15. 3.3 Identify environmental protection measures and procedures, and when/how to use them. 16. 4.1 Distinguish between the popular CPU chips in terms of their basic characteristics. 17. 4.2 Identify the types of RAM (Random Access Memory), form factors, and operational characteristics. Determine banking and speed requirements under given scenarios. 18. 4.3 Identify the most popular types of motherboards, their components, and their architecture (bus structures). 19. 4.4 Identify the purpose of CMOS (Complementary Metal-Oxide Semiconductor) memory, what it contains, and how and when to change its parameters. Given a scenario involving CMOS, choose the appropriate course of action. 20. 5.1 Identify printer technologies, interfaces, and options/upgrades. 21. 5.2 Recognize common printer problems and techniques used to resolve them. 22. 6.1 Identify the common types of network cables, their characteristics and connectors. 23. 6.2 Identify basic networking concepts including how a network works. 24. 6.3 Identify common technologies available for establishing Internet connectivity and their characteristics. Download program document Explanatory Notes: For A+ Certification, the examinee must pass both this examination and the A+ Operating System Technologies examination. Matched Units (with elements listed) ICAI3021B: Connect internal hardware components Download competency document Unit Elements (and matched outcomes) 1. Determine new components required 10, 18 2. Obtain components 16, 17, 19 3. Install components 6, 7, 8, 9 4. Provide instruction on use of modified system 5. Evaluate modified system ICAI3101B: Install and manage network protocols Download competency document Unit Elements (and matched outcomes) 1. Install and manage network protocols 23 2. Identify network protocol applications 23 ICAS3034B: Determine and action network problem Download competency document Unit Elements (and matched outcomes) 1. Determine client requirements and ascertain if problem exists 22, 23, 24 2. Determine whether problem is covered by policy 3. Carry out maintenance support on identified problem 11, 13 4. Prepare maintenance report and verify solution 11, 13 ICAS3115B: Maintain equipment and software in working order Download competency document Unit Elements (and matched outcomes) 1. Determine and undertake required equipment maintenance 13 2. Diagnose and repair faults 11, 12 3. Update documentation and make recommendations for future maintenance 12, 13 ICAS3121B: Administer network peripherals Download competency document Unit Elements (and matched outcomes) 1. Install peripherals to a network 20 2. Configure peripheral services to manage peripherals 20, 21 3. Administer and support peripheral services 20, 21 4. Maintain peripherals and fix common problems 21 ICAS3234B: Care for Computer Hardware Download competency document Unit Elements (and matched outcomes) 1. Establish safe work practices 11, 14, 15 2. Establish location requirements for hardware and peripherals 14, 15 3. Establish maintenance practices 11, 12, 13 4. Determine appropriate hardware quality standards 10, 16, 18 ICAS4107B: Manage resolution of system faults on a live system Download competency document Unit Elements (and matched outcomes) 1. Determine maintenance methodologies and repositories 12, 13 2. Implement change management system 3. Report review of results 12 ICAS4114B: Implement maintenance procedures Download competency document Unit Elements (and matched outcomes) 1. Determine best practices for equipment and software maintenance 14, 15 2. Identify resources to provide equipment and software maintenance 13 3. Revise practices, where appropriate 14 ICAT3025B: Run standard diagnostic tests Download competency document Unit Elements (and matched outcomes) 1. Operate system diagnostics 4, 11 2. Scan system for viruses 11 ICAT4221B: Locate equipment, system and software faults Download competency document Unit Elements (and matched outcomes) 1. Choose the most appropriate fault finding method 11, 12 2. Analyse the problem to be solved 11, 12 3. Define the causes of the problem and create a plan of action 11, 12 4. Review problem and system status 11, 12 ICAU1128A: Operate a personal computer Download competency document Unit Elements (and matched outcomes) 1. Start the computer 1 2. Access basic system information 1, 2, 3 3. Navigate and manipulate desktop environment 9 4. Organise basic directory/folder structure and files 9 5. Organise files for user and/or organisation requirements 6. Print information 1 7. Shut down computer 1 ICAU2005A: Operate computer hardware Download competency document Unit Elements (and matched outcomes) 1. Identify computer hardware components 1, 5 2. Explain the inter-relationship between computer hardware and software 3. Use computer input equipment ICAU2007A: Maintain equipment and consumables Download competency document Unit Elements (and matched outcomes) 1. Clean equipment 15 2. Replace and maintain consumables and supplies 21 3. Maintain equipment 2, 3 ICAU3004A: Apply Occupational Health and Safety procedures Download competency document Unit Elements (and matched outcomes) 1. Determine OH&S issues relating to immediate work environment 13, 14 2. Document and disseminate OH&S requirements 13, 14 3. Provide basic ergonomic advice 14 View Printable report Return to program list Key Match between program outcome (left) and element (right) Multiple mappings exist for this element or program outcome Element (right) does not match any program outcomes (left), but does match other programs No mapping for this program outcome or element