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CCNA Discovery 2 v 4.1 Working for a small to medium business or ISP

Vendor Name: Cisco Systems, Inc.
Version Number:
Date Published: 21-Oct-2008
Date Retired:
Program Description: The goal of this course is to assist you in developing the skills necessary to provide customer support to users of small-to-medium-sized networks and across a range of applications. The course provides an introduction to routing and remote access, addressing and network services. It will also familiarize you with servers providing email services, web space, and Authenticated Access. This course prepares you with the skills required for entry-level Help Desk Technician and entry-level Network Technician jobs.

Program Outcomes
1. The internet and its Uses
2. Help Desk
3. Planning a network upgrade
4. Planning the addressing structure
5. Configuring Network Devices
6. Routing
7. ISP Services
8. IPS Responsibility
9. Troubleshooting

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Matched Units (with elements listed)

ICAA4041C: Determine and Confirm Client Business Expectations and Needs

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Unit Elements (and matched outcomes)

1. Determine context of business need or problem 3
2. Gather information3
3. Confirm system specifications3

ICAA5044C: Develop system infrastructure design plan

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Unit Elements (and matched outcomes)

1. Specify architecture requirements3
2. Specify hardware and software3
3. Conduct walkthrough and compare/contrast expected performance criteria against vendor proposed offerings
4. Document and report on findings

ICAA5045C: Produce network architecture design

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Unit Elements (and matched outcomes)

1. Design network
2. Evaluate design and likely performance using expected traffic volumes
3. Finalise network design and plan for implementation3

ICAA5056B: Prepare disaster recovery and contingency plans

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Unit Elements (and matched outcomes)

1. Evaluate impact of system on business continuity8
2. Evaluate threats to system8
3. Formulate prevention and recovery strategy8
4. Develop disaster recovery plan to support strategy8

ICAA5144B: Determine best-fit topology for a local network

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Unit Elements (and matched outcomes)

1. Determine user needs3
2. Develop local area network specification3

ICAA5158B: Translate business needs into technical requirements

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Unit Elements (and matched outcomes)

1. Compile business needs 3
2. Determine technical requirements 3
3. Secure signoff for technical requirements and solutions

ICAA6052B: Design an IT security framework

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Unit Elements (and matched outcomes)

1. Research IT security requirements8
2. Conduct risk analysis8
3. Develop IT security policy and operational procedures8

ICAB4235A: Build basic Perimeter security into a network

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Unit Elements (and matched outcomes)

1. Assess vulnerability and threats to system 8
2. Secure perimeter router
3. Test and verify performance of security system implemented

ICAB5159C: Build a security shield for a network

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Unit Elements (and matched outcomes)

1. Develop security framework8
2. Implement security framework8
3. Test and validate security processes8

ICAB5237A: Build a high Performance Security Perimeter

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Unit Elements (and matched outcomes)

1. Establish match between firewall appliance and business needs8
2. Configure firewall appliance 8
3. Secure perimeter using firewall appliance8

ICAB5238A: Build a highly secure firewall

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Unit Elements (and matched outcomes)

1. Configure advanced features of firewall appliance to provide additional network services8
2. Configure network devices to provide secure failover and redundancy8
3. Test, verify and benchmark secure failover and redundancy performance8

ICAI3020B: Install and optimise operating system software

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Unit Elements (and matched outcomes)

1. Determine function of operating systems1
2. Obtain operating system
3. Install, configure and optimise operating system
4. Provide instruction to meet new software requirements

ICAI4099B: Build an intranet

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Unit Elements (and matched outcomes)

1. Plan and design intranet
2. Install and configure intranet infrastructure 3
3. Install, manage and configure intranet services to meet requirements

ICAI4249A: Implement and evaluate data security

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Unit Elements (and matched outcomes)

1. Implement data security8
2. Evaluate data security8

ICAI4251A: Implement and evaluate network and telecommunication security

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Unit Elements (and matched outcomes)

1. Implement network and telecommunication security8
2. Assess vulnerabilities and respond8
3. Evaluate network and telecommunication security8

ICAI5098C: Install and manage complex networks

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Unit Elements (and matched outcomes)

1. Implement multiple servers
2. Install and configure devices to extend network reach3
3. Manage different levels of security8
4. Connect to a host computer
5. Integrate and manage network resources with network utilities

ICAI5100C: Build an Internet infrastructure

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Unit Elements (and matched outcomes)

1. Plan and design internet infrastructure to meet business requirements1
2. Install and configure internet infrastructure to meet business requirements3, 5
3. Install and configure internet services to meet business requirements5
4. Test security and internet access
5. Ensure that user accounts are verified for security access and monitored
6. Manage and support the internet

ICAI5172A: Implement backbone technologies in a local area network

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Unit Elements (and matched outcomes)

1. Define network3
2. Install configure network backbone7
3. Test and validate network

ICAI5173B: Install and configure a single-segment local area network switch

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Unit Elements (and matched outcomes)

1. Determine specifications for switch1, 5, 8
2. Select appropriate hardware3, 5
3. Install switch and supporting peripherals
4. Configure switch
5. Test and troubleshoot switch and network

ICAI5174B: Install high-end switches in multi-switched local area networks

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Unit Elements (and matched outcomes)

1. Identify required switch specifications5
2. Install and configure switches and routers5
3. Test switches5

ICAI5176C: Install and configure router

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Unit Elements (and matched outcomes)

1. Select and install router6
2. Configure and test router6

ICAI5253A: Implement and evaluate systems for regulatory and standards compliance

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Unit Elements (and matched outcomes)

1. Implement compliance systems1
2. Evaluate the compliance systems

ICAS2010B: Apply problem solving techniques to routine malfunctions

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Unit Elements (and matched outcomes)

1. Identify problems9
2. Recommend solutions to problem 9

ICAS3032B: Provide network systems administration

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Unit Elements (and matched outcomes)

1. Provide client access and security8
2. Input into and disseminate disaster recovery plan8
3. Monitor network performance8

ICAS3034B: Determine and action network problem

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Unit Elements (and matched outcomes)

1. Determine client requirements and ascertain if problem exists2
2. Determine whether problem is covered by policy
3. Carry out maintenance support on identified problem
4. Prepare maintenance report and verify solution

ICAS6254A: Manage IT security

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Unit Elements (and matched outcomes)

1. Manage data security8
2. Manage enterprise continuity
3. Manage incidents
4. Manage networks and telecommunications security8
5. Manage system and application security

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